Friday, June 27, 2008

A great customer experience

The reason behind any successful company is very simple : customer satisfaction.

With global competition increasing day-by-day, companies are going beyond just satisfying customers. Companies are focusing to provide nice 'experience' to their customers by taking care of very small things. Recently I came across one such experience.

I have been using Airtel's mobile connection for the past five years. This Tuesday (24th June) marked one more year of my existence in the earth. I had some a query regarding this month's mobile bill and dialed 121 (Airtel's customer support) for clarifying it.Upon choosing the basic option "Information regarding your account", an automated message promptly said "Airtel family wishes you a very warm and happy birthday". It was a pleasant shock for me to hear that message just by choosing the basic option. Within seconds, the automated software could recognize my number, match with my date of birth and play appropriate voice message.

Such small things won't cost much but it left an ever lasting experience in me. Man! this company cares for their customers.

Do you have any such experiences?

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